What Is JustCall AI?
What Is JustCall AI?
JustCall AI turns every call into structured, actionable data. Instead of relying on agent memory and manual notes, AI automatically captures what was said, how the conversation went, and what needs to happen next.
What JustCall AI Includes
Call Transcription
Every call is transcribed automatically. Transcripts are searchable, shareable, and attached to the call log. Supports multiple languages.
AI Call Summaries
After each call, AI generates a concise summary highlighting key points, customer concerns, and outcomes. No more listening to full recordings to understand what happened.
Sentiment Analysis
AI classifies the emotional tone of each call — positive, negative, or neutral — and tracks sentiment changes throughout the conversation. Spot unhappy customers before they churn.
Call Scoring
Define the criteria that matter to your team — greeting quality, objection handling, compliance, closing technique — and AI scores every call against them. Identify coaching opportunities at scale.
Action Items
AI detects commitments made during the call: follow-up tasks, documents to send, meetings to schedule. Action items are extracted and can be pushed to your CRM or task manager.
Coaching Insights
Metrics like talk-to-listen ratio, filler word frequency, longest monologue, and question rate give managers objective data for coaching conversations.
How It Works
- An agent makes or receives a call on JustCall.
- The call audio is processed in real time (or immediately after the call ends, depending on the feature).
- AI generates the transcript, summary, sentiment score, call score, and action items.
- Everything is attached to the call record and accessible from the call log, analytics dashboard, or your connected CRM.
Plan Requirements
| Feature | Included In |
|---|---|
| Call Transcription | Pro plan and above |
| AI Summaries | AI add-on or Business plan |
| Sentiment Analysis | AI add-on or Business plan |
| Call Scoring | AI add-on or Business plan |
| Action Items | AI add-on or Business plan |
| Coaching Insights | AI add-on or Business plan |
Enterprise plans include all AI features with volume-based pricing for transcription minutes.
Getting Started
- Check that your plan includes AI features or add the AI add-on under Settings → Billing.
- Go to Settings → AI Features and enable the capabilities you want.
- Make a test call and verify that the transcript and summary appear in the call log.
What to Read Next
- AI Call Transcription — Deep dive into transcription accuracy and languages.
- AI Call Scoring — Set up custom scoring criteria.
- AI Coaching Insights — Use AI metrics for agent development.
- AI Plans and Pricing — Understand costs and plan options.
JustCall AI gives you visibility into every conversation without adding work for your team.