Automated Out-of-Office SMS

Link your out-of-office auto-reply to your business hours schedule so it activates and deactivates automatically — no manual toggling required.

Set Up Automated Out-of-Office

1. First, configure your business hours under Settings → Phone Numbers → select a number → Business Hours.
2. Go to Settings → SMS/MMS → Out of Office.
3. Toggle Enable out-of-office auto-reply.
4. Select Use business hours schedule instead of manual on/off.
5. Enter your auto-reply message.
6. Click Save.

The auto-reply now activates outside your configured business hours and deactivates when business hours begin.

Customizing the Message

Include relevant details in your auto-reply:

• When the team will be back (reference your business hours).
• Alternative contact methods for urgent matters.
• A link to self-service resources (help center, FAQ page).

The auto-reply sends once per contact per out-of-office period.

Related Articles

• SMS Out-of-Office Auto-Reply
• Manage Business Hours