AI Voice Agent: What's New

Automate with AI2 min readUpdated 2026-03-14

A summary of the latest improvements to AI Voice Agent — new features, capabilities, and enhancements since the initial launch.

Recent Updates

Build with AI

Create an agent by describing what you need in natural language. The system generates a complete configuration — scripts, behavior, actions, and knowledge base suggestions. See Build an AI Voice Agent with AI.

Custom Voices

Upload your own voice recording, record in your browser, or browse the ElevenLabs community library to find a voice that matches your brand. Available on Trial (1 voice) and Agent Max (up to 5 voices). See Create a Custom Voice.

Fetch Context Before Every Call

Give your agent real-time caller data from your systems before the conversation starts. The agent uses this context for personalized greetings and account-specific answers. See Fetch Context.

Multilingual Auto-Detection

The agent detects the caller's language automatically and responds in kind — no manual language selection. Supports 14 languages. See Multilingual Auto-Detection.

Dynamic Greetings

Personalize the opening of every call using caller context from CRM, call history, and Fetch Context. See Dynamic Greetings.

Automated Follow-Up Messages

Send an SMS automatically after every call — confirming what was discussed, sharing next steps, or providing links to resources. See Automated Follow-Up Messages.

CRM Call Logging

Automatically log every AI Voice Agent call to your CRM — transcript, summary, disposition, and custom fields. Supports HubSpot, Salesforce, Pipedrive, and 6 other CRMs. See CRM Logging.

Knowledge Base Sources in Transcripts

Click "View Sources" on any AI response in the transcript to see exactly which knowledge base content the agent referenced. See KB Sources in Transcripts.

Variables Support

Insert dynamic caller-specific information into greetings, scripts, SMS messages, and actions using variables. See Using Variables.

Getting Started

If you have not set up an AI Voice Agent yet, start with Create Your First AI Voice Agent — the full setup walkthrough covers all features from scratch.