AI Call Transcription

JustCall automatically transcribes every call so your team can read conversations instead of replaying recordings. Transcripts are available within minutes of a call ending and are fully searchable.

How It Works

1. A call is completed on JustCall (inbound or outbound).
2. The call recording is sent to JustCall's AI transcription engine.
3. The transcript is generated with speaker labels (Agent / Customer) and timestamps.
4. The transcript is attached to the call record in your call log.

Processing typically completes within two to five minutes after the call ends. Longer calls may take slightly more time.

Supported Languages

JustCall AI transcription supports the following languages:

• English (US, UK, Australian, Indian accents)
• Spanish
• French
• German
• Portuguese
• Italian
• Dutch
• Japanese
• Hindi

The AI detects the spoken language automatically. You do not need to set a language preference before the call.

Accuracy

Transcription accuracy depends on audio quality, background noise, and speaker clarity. Under typical business call conditions, expect accuracy between 90% and 95%.

Tips for higher accuracy:

• Use a quality headset rather than a laptop microphone.
• Minimize background noise during calls.
• Speak at a natural pace and avoid talking over the other party.

Accessing Transcripts

In the Call Log

1. Go to Calls in the left navigation.
2. Click on any call to open the detail view.
3. Select the Transcript tab to view the full text with speaker labels and timestamps.

In Your CRM

If you have CRM integration with AI sync enabled, transcripts are attached to the corresponding CRM activity or note. Check your integration settings to enable transcript sync.

Via API

Use the JustCall API to retrieve transcripts programmatically. The GET /calls/{id}/transcript endpoint returns the full transcript in JSON format with speaker labels and timestamps.

Searching Across Transcripts

Find specific conversations without remembering who called or when:

1. Go to Calls and use the search bar.
2. Enter a keyword or phrase (for example, "refund" or "cancel subscription").
3. JustCall searches across all transcripts and returns matching calls.

This is valuable for compliance reviews, quality assurance, and finding specific customer statements.

Transcript Editing

Agents and managers can manually edit transcript text to correct errors:

1. Open the transcript in the call detail view.
2. Click Edit next to any segment.
3. Make corrections and click Save.

Edits are logged so you always know if a transcript was modified.

Storage and Retention

Transcripts are stored alongside call recordings. Retention follows your account's recording retention policy. Enterprise accounts can configure custom retention periods.

What to Read Next

• AI Call Summaries — AI-generated summaries built from transcripts.
• AI Topic Detection — Automatically detect keywords and topics across transcripts.
• AI Plans and Pricing — Per-minute transcription costs.

Call transcription turns audio into searchable, shareable text. Every conversation becomes a record your team can reference, review, and learn from.