Upgrading AI Voice Agent Add-on
This guide walks you through upgrading your AI Voice Agent plan — whether you are moving from the free trial to a paid plan, or upgrading from Agent Lite to Agent Max for more features.
Available on: All JustCall plans. AI Voice Agent is an add-on purchase.
AI Voice Agent Plans
| Plan | Minutes included | Knowledge bases | Custom voices | Price |
|---|---|---|---|---|
| Free Trial | 30 minutes | 1 | 1 | Free |
| Pay-As-You-Go | Pay per minute | 0 | 0 | Per-minute billing |
| Agent Lite | Bundle included | 1 | 0 (built-in only) | Monthly subscription |
| Agent Max | Bundle included | Up to 5 | Up to 5 | Monthly subscription |
See AI Voice Agent Pricing for detailed pricing, minute bundles, and feature comparison.
How to Upgrade
From Free Trial
- Go to Settings > Billing or Dashboard > AI Voice Agent.
- You will see a prompt to upgrade when your trial minutes are used or nearing expiration.
- Select a plan (Pay-As-You-Go, Agent Lite, or Agent Max).
- Enter payment details and confirm.
Your existing agents, knowledge bases, and configuration carry over — nothing is lost during the upgrade.
From Pay-As-You-Go to Agent Lite or Agent Max
- Go to Settings > Billing > AI Voice Agent.
- Click Change Plan.
- Select Agent Lite or Agent Max.
- Confirm the change.
The upgrade takes effect immediately. You gain access to knowledge bases (Lite: 1, Max: 5) and custom voices (Max: up to 5).
From Agent Lite to Agent Max
- Go to Settings > Billing > AI Voice Agent.
- Click Change Plan.
- Select Agent Max.
- Confirm the change.
You immediately get access to additional knowledge bases (up to 5) and custom voices (up to 5).
What Changes When You Upgrade
| Feature | Pay-As-You-Go | Agent Lite | Agent Max |
|---|---|---|---|
| Knowledge bases | 0 | 1 | Up to 5 |
| Custom voices | 0 | 0 | Up to 5 |
| Minute bundles | Per-minute only | Included bundle | Included bundle |
| All other features | Full access | Full access | Full access |
All plans include full access to behavior configuration, call flow, actions, CRM logging, analytics, and advanced settings. The differences are in knowledge bases, custom voices, and minute pricing.
Billing
- Upgrades are prorated for the current billing cycle
- Minute bundles reset at the start of each billing cycle
- Overage minutes are billed at the per-minute rate for your plan
- You can downgrade at any time — the change takes effect at the next billing cycle
Related Articles
- AI Voice Agent Pricing — detailed pricing and feature comparison
- Create Your First AI Voice Agent — full setup walkthrough