Send and Receive SMS from the JustCall Mobile App

Use JustCall on mobile2 min readUpdated 2026-03-14

Send and Receive SMS from the JustCall Mobile App

Read and reply to customer text messages from your phone. Conversations stay in sync across mobile, desktop, and web — so you can start a thread on your laptop and continue it from the road without missing context.

Available on: All plans with SMS enabled

View conversations

Open the JustCall app and tap the Messages tab
Your SMS conversations appear in reverse chronological order
Tap any conversation to view the full message thread

Each conversation shows the contact name (or phone number), the last message preview, timestamp, and an unread indicator for new messages.

Compose a new message

From the Messages tab, tap the New Message icon (pencil icon)
Enter the recipient's phone number or search for an existing contact
Select the JustCall number you want to send from
Type your message and tap Send

Your message sends from your selected JustCall number. The recipient sees your business number, not your personal mobile number.

Reply to a conversation

Tap an existing conversation
Type your reply in the message input field at the bottom
Tap Send

Replies go from the same JustCall number that the original conversation is associated with. You can also send images and attachments where MMS is supported.

Use SMS templates

Save time on repetitive messages by using templates:

In the message input field, tap the Templates icon
Browse or search your saved templates
Tap a template to insert it into the message field
Edit the text if needed, then tap Send

Templates are shared across mobile and desktop. Any templates created on the web dashboard are available in the mobile app.

SMS notifications

When a new text message arrives, you receive a push notification with a preview of the message. Tap the notification to jump directly into the conversation. Configure which SMS notifications you receive in the app's Settings > Notifications.