Set Up JumpCloud SSO for JustCall

JumpCloud SSO gives your team one-click access to JustCall using their JumpCloud directory credentials. This guide walks through the SAML application setup and user group configuration. SSO is available on the Business plan.

Prerequisites

• JustCall Business plan
• JumpCloud admin access
• A verified email domain in JustCall

Step 1: Enable SSO in JustCall

1. Go to Settings → Security → Single Sign-On in JustCall.
2. Click Enable SSO and select SAML 2.0.
3. Copy the ACS URL and Entity ID.

Step 2: Create a Custom SAML Application in JumpCloud

1. Log into the JumpCloud Admin Console.

2. Go to SSO Applications → Add New Application.

3. Select Custom SAML App.

4. Enter JustCall as the display name.

5. On the SSO tab, configure:

   Field	Value
   IdP Entity ID	Leave as auto-generated (JumpCloud default)
   SP Entity ID	Paste the Entity ID from JustCall
   ACS URL	Paste the ACS URL from JustCall
   SAMLSubject NameID	email
   SAMLSubject NameID Format	urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress
   Signature Algorithm	RSA-SHA256

6. Under Attributes, add:

   Service Provider Attribute Name	JumpCloud Attribute Name
   email	email
   firstName	firstname
   lastName	lastname

7. Click Activate.

Step 3: Copy JumpCloud Identity Provider Details

1. After activating the application, JumpCloud shows the IdP details.
2. Copy:
   • IdP URL (Single Sign-On URL)
   • IdP Entity ID
3. Download the IDP Certificate (.pem file).

If you missed this screen, go to the application settings and find these values on the SSO tab.

Step 4: Complete Configuration in JustCall

1. Return to Settings → Security → Single Sign-On in JustCall.
2. Enter:
   • SSO URL: IdP URL from JumpCloud
   • Issuer / Entity ID: IdP Entity ID from JumpCloud
   • Certificate: Upload the IDP Certificate
3. Set the Default Role for new SSO users.
4. Click Save Configuration.
5. Click Test Connection.

Step 5: Assign User Groups

1. In JumpCloud, go to User Groups.
2. Create a group (e.g., "JustCall Users") or use an existing group.
3. Go back to your JustCall SSO application.
4. Click the User Groups tab.
5. Check the groups that should have access to JustCall.
6. Click Save.

All members of the assigned groups can now log into JustCall via SSO. Adding or removing users from the JumpCloud group automatically grants or revokes access.

User Login Flow

• From JumpCloud: Users click the JustCall tile in the JumpCloud User Portal.
• From JustCall: Users click Sign in with SSO, enter their email, and are redirected to JumpCloud.

Troubleshooting

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