New vs Legacy Plans

Manage my account4 min readUpdated 2026-03-12

New vs Legacy Plans

In June 2025, JustCall restructured its pricing plans. If your account was created before June 2025, you may be on a legacy plan. This article explains what changed, how the new plans compare, and how to migrate.

What Changed

Aspect	Legacy Plans	New Plans (June 2025+)
Plan names	Starter, Standard, Premium, Custom	Essentials, Team, Pro, Business
Pricing model	Per-user flat rate, some features usage-capped	Per-user flat rate, usage-based add-ons
AI features	AI Transcription on Premium+; no AI Scoring	AI Transcription on all plans; AI Scoring on Business
SMS pricing	Included SMS allowance per plan	Usage-based SMS with optional bundles
WhatsApp	Premium and Custom only	Team, Pro, and Business
Dialer access	Standard+ (Power Dialer); Custom (Predictive)	Pro+ (Power Dialer); SalesPro add-on (Predictive/Dynamic)
IVR	Single-level on Starter; multi-level on Standard+	Multi-level IVR on all plans
Integrations	Limited on Starter (20+); full on Standard+	100+ integrations on all plans
SSO	Custom plan only	Business plan only
Minimum seats	1 (Starter), 2 (Standard+)	2 on all plans

Feature Mapping: Legacy to New

Use this table to find the closest new plan to your current legacy plan.

Legacy Plan	Closest New Plan	Key Differences
Starter ($19/user)	Essentials ($19/user annual)	Essentials includes multi-level IVR and 100+ integrations (Starter had single-level IVR and limited integrations). Essentials caps at 5 users.
Standard ($29/user)	Team ($29/user annual)	Nearly identical. Team adds WhatsApp (Standard did not include it). SMS is now usage-based instead of a fixed allowance.
Premium ($49/user)	Pro ($49/user annual)	Pro includes all Premium features. AI Call Scoring moved to Business. SMS Bots moved to Business.
Custom (negotiated)	Business (custom)	Similar scope. Business adds AI Call Scoring, Sentiment Analysis, and Real-Time Agent Assist as standard.

What Happens to Your Legacy Plan

No forced migration. You can stay on your legacy plan as long as your account remains active.
Legacy plans are frozen. You cannot add new legacy-plan features or change to a different legacy tier.
Price protection. Your legacy pricing is locked in. JustCall will not increase your per-user rate on a legacy plan.
New features require migration. Features released after June 2025 are only available on new plans. This includes new AI capabilities, updated analytics dashboards, and new integration connectors.

How to Migrate to a New Plan

Go to Settings → Billing → Overview.
You will see a banner: "New plans available — compare and switch."
Click Compare Plans to see a side-by-side view of your current legacy plan and the recommended new plan.
Select the new plan you want.
Review the pricing summary, including any prorated charges.
Click Confirm Migration.

Migration is immediate. Your new plan features are available right away. There is no downtime.

What to Watch Out For

SMS allowance changes

Legacy plans with included SMS allowances switch to usage-based billing. If you send a high volume of SMS, consider adding an SMS bundle to avoid unexpected charges. See JustCall Pricing Guide for bundle options.

AI Call Scoring location

On legacy Premium, AI Call Scoring was included. On new plans, it is only available on Business. If you rely on AI Scoring, you need the Business plan.

Minimum seat requirement

If you are a solo user on a legacy Starter plan (1 seat), migrating requires a minimum of 2 seats on any new plan.

Frequently Asked Questions

Can I migrate back to my legacy plan? No. Migration to a new plan is one-way. Legacy plans cannot be reactivated after migration.

Will my call recordings and data carry over? Yes. All recordings, SMS history, contacts, and integrations are preserved during migration.

Does my phone number change? No. All your numbers remain the same.

When is the best time to migrate? Migrate at the start of a new billing cycle to avoid prorated charges. If you want a clean transition, export an invoice summary first for comparison.