Disposition Codes in JustCall
Disposition Codes in JustCall
Disposition codes let agents classify the outcome of every call with a single selection. This standardized categorization powers accurate reporting, CRM automation, and quality management.
Available on: Team plan and above
What disposition codes are
A disposition code is a label that describes what happened on a call — for example, Interested, Not Available, Wrong Number, Demo Scheduled, or Do Not Contact. After a call ends, the agent selects the appropriate code before moving on.
Pre-built vs custom codes
JustCall includes a set of pre-built disposition codes that cover common outcomes. You can use them as-is or create your own.
Create custom codes
- Go to Settings > Disposition Codes
- Click Add Code
- Enter a name and optional description
- Save
Organize codes into groups (such as Sales Outcomes, Support Outcomes) so agents see only the codes relevant to their workflow.
Mandatory vs optional dispositions
Admins control whether dispositions are required:
- Optional — Agents can skip the disposition step after a call. Useful for low-stakes internal calls.
- Mandatory — Agents must select a disposition before the call record closes. The post-call wrap-up screen stays open until a code is selected.
Set this under Settings > Call Settings > Require disposition after call.
Post-call wrap-up workflow
When a call ends, JustCall shows the wrap-up screen:
- Agent sees the disposition selector (mandatory or optional depending on settings)
- Agent selects the appropriate code
- Agent optionally adds notes
- Agent clicks Save to close the wrap-up and become available for the next call
Admins can set a wrap-up time limit. When the timer expires, the agent is automatically set back to available.
Reporting on dispositions
Go to Analytics > Calls and filter by disposition code. This shows you the volume and percentage of each outcome across your team. Use this data to identify trends — for example, a spike in Wrong Number dispositions may indicate a data quality issue in your lead lists.
Related Articles
- Add Notes and Tags to Calls — capture additional context alongside dispositions
- Admin Setup Checklist — configure dispositions during initial account setup