Call Forwarding in JustCall

Handle inbound calls2 min readUpdated 2026-03-14

Call Forwarding in JustCall

Call forwarding sends incoming calls to another destination — an external phone number, a mobile device, or another agent on your team. Use it to make sure customers always reach someone, even when you are away from your desk.

Available on: All plans (forwarding to external numbers uses credits)

Set up call forwarding

Go to Phone Numbers > select the number you want to configure
Open Call Routing settings
Under Forwarding, enter the destination number or select a team member
Choose your forwarding condition (see below)
Save

Forwarding conditions

Always forward

Every inbound call on this number forwards immediately to the destination. The JustCall app does not ring. Use this when you want all calls handled on an external device.

Forward when busy

Calls forward only when you are already on another call. If you are available, the call rings in JustCall as normal.

Forward on no answer

If no one picks up within the ring timeout (default: 30 seconds), the call forwards to the destination. Adjust the timeout under Call Routing > Ring Timeout.

Forward after hours

Calls forward to the destination outside your configured business hours. During business hours, calls ring in JustCall as normal. Set your business hours under Phone Numbers > Business Hours.

Simultaneous ring

Instead of forwarding sequentially, you can ring multiple destinations at the same time. The first person to answer gets the call.

Go to Phone Numbers > select a number > Call Routing
Enable Simultaneous Ring
Add up to 5 destinations (JustCall agents, external numbers, or both)

This minimizes wait time for the caller and increases the chance someone picks up on the first ring.

Cost

Forwarding to external numbers (landlines, mobiles outside JustCall) consumes credits at the standard per-minute rate for the destination country. Forwarding between JustCall users does not use additional credits.