Handle inbound calls

Branded Calling displays your business name on recipients' phone screens during outgoing calls — replacing the unknown number experience with a verified,...

Call forwarding sends incoming calls to another destination — an external phone number, a mobile device, or another agent on your team. Use it to make sure...

Notes and tags help your team capture context during and after every call. Notes record what was discussed. Tags categorize the call so you can filter,...

JustCall lets you record every call automatically or give agents control to start and stop recording manually. Recordings are stored securely, searchable...

Disposition codes let agents classify the outcome of every call with a single selection. This standardized categorization powers accurate reporting, CRM...

JustCall lets you maintain a Do Not Call (DNC) list that automatically blocks outbound calls and messages to numbers your contacts have asked you not to...

You want incoming calls answered by the right agent, with hold music, queue position announcements, and a fallback for when nobody's available. This guide...

JustCall automatically converts voicemails to text, so your team can scan messages and prioritize callbacks without listening to every recording.

Listen, whisper, and barge on live calls for training and quality assurance

Monitor active calls in real time with listen, whisper, and barge features in JustCall for training and QA

Common questions about JustCall conference rooms.

Set up a conference room on any JustCall number to host calls with up to 250 participants. Each participant joins using a PIN that's generated automatically.

Add a call button to your website so visitors can call you directly, request a callback, or leave a message — all without leaving the page.

Common questions about the Click to Call website button.

This guide walks you through creating your first booking page, connecting your calendar, setting availability, and enabling SMS confirmations. The entire...

The Appointment Scheduler lets you share a booking link with prospects and customers so they can pick a time that works for both sides. Appointments sync to...