Team Voicemail Settings
Team Voicemail Settings
A well-configured voicemail system makes sure no customer message falls through the cracks — even when your team is unavailable.
Access voicemail settings
Each agent manages their own voicemail from Settings → Voicemail. Admins and Owners can also edit voicemail settings for any agent through Settings → Team Members → [Agent Name] → Voicemail.
Custom greetings
Record or upload a personalized voicemail greeting so callers hear a professional message:
- Open Settings → Voicemail → Greeting.
- Choose Record to capture a greeting using your microphone, or Upload to use an existing audio file (MP3 or WAV, up to 5 MB).
- Click Save Greeting.
You can create multiple greetings and schedule them — for example, one greeting for business hours and another for after-hours.
Greeting tips
- Keep it under 30 seconds.
- State your name, company, and that you'll return the call.
- Avoid background noise when recording.
Voicemail transcription
JustCall automatically transcribes voicemail messages into text, so agents can scan messages quickly without listening to each one.
Transcription is enabled by default. To toggle it:
- Go to Settings → Voicemail → Transcription.
- Switch the toggle on or off.
- Click Save.
Transcriptions appear alongside the audio player in the voicemail inbox and in any email notifications.
Email notifications
Get an email every time a new voicemail arrives:
- Go to Settings → Voicemail → Notifications.
- Enable Email Notification.
- Enter the email address where notifications should be sent. This defaults to the agent's account email, but you can add a shared mailbox or a manager's address.
- Click Save.
Each notification email includes the caller's number, the call timestamp, the audio file as an attachment, and the transcription text.
Voicemail-to-email
For teams that live in their inbox, voicemail-to-email delivers every message as an email with the audio recording attached. This is separate from the notification — it sends the full recording file rather than just an alert.
Enable it under Settings → Voicemail → Voicemail-to-Email and specify the target email address.
Manage voicemail inbox
Agents view their voicemails in the Voicemail tab of the JustCall sidebar. From there they can:
- Play or download recordings.
- Read transcriptions.
- Mark messages as read or archive them.
- Call back the contact with one click.