Import and Export Contacts

Bring your existing contacts into JustCall from CSV files, Google Contacts, or your CRM. Export contacts out of JustCall when you need them in another tool. This article covers each method, field mapping, and how duplicates are handled.

Available on: All plans

Import from CSV

1. Go to Contacts > Import > CSV
2. Upload your file (UTF-8 encoding recommended, max 50,000 rows per file)
3. Map each column in your CSV to a JustCall field:
   • Required: Phone number
   • Recommended: First name, last name, email, company
   • Optional: Any custom fields you have created
4. Choose duplicate handling (see below)
5. Click Import

You receive an email notification when the import finishes, along with a summary of created, updated, and skipped records.

Import from Google Contacts

1. Go to Contacts > Import > Google Contacts
2. Authorize JustCall to access your Google account
3. Select which contact groups to import (or import all)
4. Confirm and start the import

Google Contacts sync is one-time by default. For ongoing sync, connect Google as an integration under Settings > Integrations.

Import from CRM

When you connect a CRM integration (HubSpot, Salesforce, Pipedrive, Zoho), contacts sync automatically in both directions. There is no manual import step — new contacts appear in JustCall within minutes of being created in your CRM.

Export contacts to CSV

1. Go to Contacts
2. Use filters to narrow the list (optional)
3. Click Export > CSV
4. Choose which fields to include
5. Click Download

The CSV file downloads to your device. Use it to import into another tool, create mailing lists, or back up your data.

Duplicate handling

During CSV import, JustCall checks for existing contacts with the same phone number. You choose what happens:

For CRM sync, duplicates are resolved based on phone number and email matching. The CRM record is treated as the source of truth.

Related Articles

• Manage Contacts — create, edit, merge, and organize your contact database
• Admin Setup Checklist — importing contacts is part of initial setup