Team Notifications
Team Notifications
Timely notifications keep your team responsive. JustCall lets you control exactly which events trigger alerts and how they're delivered — so agents get the information they need without being overwhelmed.
Notification types
Missed call alerts
Triggered when an inbound call goes unanswered or reaches voicemail. The notification includes the caller's number, the time of the call, and which number or group was dialed.
New SMS alerts
Triggered when an inbound text message arrives. The notification includes the sender's number and a preview of the message text.
Voicemail notifications
Triggered when a new voicemail is recorded. The notification includes the caller's number, the voicemail duration, and a transcription preview (if transcription is enabled).
Delivery channels
Each notification type can be delivered through one or more channels:
| Channel | Description | Best for |
|---|---|---|
| In-app | Banner and badge inside the JustCall desktop or web app. | Agents actively working in JustCall. |
| Notification sent to the agent's email address. | Agents who check email frequently or need a written record. | |
| Push (mobile) | Push notification on the JustCall mobile app. | Field teams and agents away from their desktop. |
You can enable any combination of channels per notification type.
Configure notifications for yourself
- Click your avatar and go to Settings → Notifications.
- For each event type (Missed Call, New SMS, Voicemail), toggle the channels you want.
- Click Save.
Configure notifications for your team
Admins and Owners can set default notification preferences that apply to all agents:
- Go to Settings → Team Notifications.
- Define the default channels for each notification type.
- Click Save Defaults.
Individual agents can still override these defaults from their own settings. To enforce a policy and prevent overrides, enable Lock Notification Settings at the bottom of the page.
Quiet hours
Prevent notifications from waking agents outside their working hours:
- Open Settings → Notifications → Quiet Hours.
- Set a start and end time (e.g., 8 PM to 8 AM).
- Choose which channels to silence — you might mute push notifications but keep email active.
- Click Save.
Notifications generated during quiet hours are not lost. In-app badges and email alerts queue up and appear when quiet hours end or when the agent opens JustCall.
Troubleshooting
- Not receiving push notifications? Make sure the JustCall mobile app has notification permissions enabled in your phone's system settings.
- Email notifications going to spam? Add
notifications@justcall.ioto your email contacts or safe-sender list. - Too many notifications? Narrow alerts to only missed calls and voicemails, and rely on the SMS inbox for message management.