Roles and Permissions

Manage my team2 min readUpdated 2026-03-12

Roles and Permissions

JustCall uses role-based access so every team member sees exactly what they need — nothing more, nothing less.

Built-in roles

Owner

The account creator. There is one Owner per JustCall account.

Full access to every setting, including billing and plan changes.
Can add, edit, and remove all team members.
Can delete the account.
Cannot be removed by Admins or Agents.

Admin

Designed for managers and team leads who need broad access without billing control.

View and manage all team members and groups.
Access analytics and call recordings for the entire team.
Configure phone numbers, IVR menus, and call flows.
Cannot change the billing plan or payment method.
Cannot remove the Owner.

Agent

The default role for front-line team members.

Make and receive calls and SMS on assigned numbers.
View their own call history, recordings, and voicemail.
Update their own availability status and profile.
Cannot access account-wide settings, analytics, or other agents' data.

Permission comparison

Capability	Owner	Admin	Agent
Make/receive calls and SMS	Yes	Yes	Yes
View own call history	Yes	Yes	Yes
View team-wide analytics	Yes	Yes	No
Manage team members	Yes	Yes	No
Configure numbers and call flows	Yes	Yes	No
Access billing and plan settings	Yes	No	No
Create custom roles	Yes	Yes	No
Delete account	Yes	No	No

Assign a role

Go to Settings → Team Members.
Click on a member's name.
Select the new role from the Role dropdown.
Click Save Changes.

The change takes effect immediately across all of JustCall's interfaces.

When to use custom roles

If the three built-in roles don't match your team structure, you can create custom roles with granular permissions on the Business plan. See Custom Roles for details.

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