Agent Activity Log
Agent Activity Log
The activity log gives you a complete, timestamped record of what every agent did and when — so you can manage performance, run payroll accurately, and satisfy compliance audits.
Access the activity log
- Go to Analytics → Agent Activity.
- Select a date range and, optionally, filter by agent, group, or activity type.
- Click Apply to load results.
Admins and Owners can see activity for all agents. Agents can only view their own log.
What the log tracks
Login and logout times
Every time an agent signs in or out of JustCall — across desktop, web, and mobile — the log records the timestamp and device type.
Status changes
Each transition between Available, Away, DND, and Offline is logged with a timestamp and duration. This gives you a clear picture of how much time each agent spends in each state throughout the day.
Calls handled
The log records every inbound and outbound call, including:
- Call start and end time.
- Duration.
- Disposition code (if your team uses them).
- Whether the call was answered, missed, or sent to voicemail.
Breaks taken
When agents move to Away or DND, the log calculates total break time per session. You can see individual break durations and cumulative totals for any date range.
Filter and search
Use the filters at the top of the activity log to narrow results:
- Agent — Select one or more agents.
- Group — Filter by user group.
- Activity Type — Login/logout, status change, call, or break.
- Date Range — Pick a preset (today, this week, this month) or define a custom range.
Export the log
- Apply the filters you need.
- Click Export in the top-right corner.
- Choose CSV or PDF format.
- The file downloads immediately.
Exported logs include all visible columns and respect the filters you set. Use CSV exports to feed data into payroll systems, workforce management tools, or compliance archives.
Use cases
- Payroll — Export login/logout times and total hours per agent for accurate timekeeping.
- Compliance — Demonstrate agent activity and call handling for regulatory audits.
- Performance coaching — Identify agents spending excessive time in Away or DND and address the pattern early.
- Shift management — Verify agents are logging in on time and maintaining availability during their scheduled shifts.