Manage my team

How to add users, assign roles, and remove team members from your JustCall account, including seat-based billing impact.

Add, edit, deactivate, and organize your JustCall team members

Create custom roles with granular permissions for your JustCall team

Understand JustCall's built-in roles and what each one can access

Understand agent status types and how they affect call routing and queues

Organize agents into groups for routing, analytics, and streamlined management

Track agent login times, status changes, calls handled, and breaks for payroll and compliance

Configure outbound caller ID settings for agents, groups, and shared number pools

Configure voicemail greetings, transcription, and email notifications for your team

Bring your existing contacts into JustCall from CSV files, Google Contacts, or your CRM. Export contacts out of JustCall when you need them in another tool...

Configure missed call, SMS, and voicemail notifications via in-app, email, and push channels

Answers to common questions about JustCall's email feature.

Answers to common general questions about JustCall.