Add or Remove Team Members

JustCall uses seat-based billing: each active user counts as one seat on your plan. This article covers how to invite new team members, assign roles, and remove users when they leave.

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Add a Team Member

1. Go to Settings → Team → Members.

2. Click Invite Member.

3. Enter the team member's email address.

4. Select a Role:

   Role	Permissions
   Owner	Full access. Billing, plan changes, SSO, and all admin actions. One per account.
   Admin	Manage users, numbers, integrations, and settings. Cannot change billing or cancel the account.
   Agent	Make and receive calls, send SMS, view assigned contacts. Cannot access admin settings.
   Supervisor	Agent permissions plus call monitoring (Listen/Whisper/Barge) and team analytics. Available on Pro and above.

5. Optionally assign a Phone Number — the user will be able to make calls and send SMS from this number.

6. Click Send Invite.

The invited user receives an email with a link to set up their JustCall account. The invitation expires after 7 days. You can resend it from the Members page.

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Billing Impact of Adding Users

• Each new user adds one seat to your subscription.
• You are charged a prorated amount for the remainder of the current billing cycle.
• At your next renewal, the full per-seat price applies.
• All plans require a minimum of 2 seats. The Essentials plan has a maximum of 5 seats.

Example

You are on the Team plan ($29/user/month, monthly billing) with 5 users. You add a 6th user on day 15 of a 30-day cycle. You are charged $14.50 immediately (half the monthly rate). Your next invoice is $174 (6 x $29).

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Remove a Team Member

1. Go to Settings → Team → Members.
2. Find the user you want to remove.
3. Click the three-dot menu (⋮) next to their name.
4. Click Remove Member.
5. Confirm the removal.

What Happens When You Remove a User

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Transfer Ownership

If the account owner is leaving, transfer ownership before removing them.

1. The current owner goes to Settings → Team → Members.
2. Clicks the three-dot menu next to the new owner's name.
3. Selects Transfer Ownership.
4. Confirms with their password.

After transfer, the original owner becomes an Admin. They can then be removed if needed.

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Bulk Invite Users

For teams adding multiple people at once:

1. Go to Settings → Team → Members.
2. Click Bulk Invite.
3. Upload a CSV file with columns: email, role, phone_number (optional).
4. Click Send Invites.

All users in the CSV receive invitations simultaneously. You are billed for each seat once the user accepts the invite.

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Manage User Status

Instead of removing a user permanently, you can deactivate them.

1. Go to Settings → Team → Members.
2. Click the three-dot menu next to the user.
3. Select Deactivate.

Deactivated users cannot log in or receive calls, but their data and configuration are preserved. You are not charged for deactivated seats. Reactivate at any time.

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Related Articles

• Choose the Right JustCall Plan — understand seat limits by plan
• Manage Your Subscription and Billing — view how seat changes affect your invoice
• Cancel Your JustCall Account — if you want to close the account entirely
• Assign a Phone Number to a Team Member — configure number assignments