Troubleshoot Login Issues

Troubleshooting3 min readUpdated 2026-03-12

Troubleshoot Login Issues

If you cannot log into your JustCall account, this guide covers the most common causes and fixes.

Available on: All plans

Identify the issue

Symptom	Likely cause	Fix
"Invalid email or password"	Incorrect credentials	Reset password
Redirected to SSO but login fails	SSO misconfiguration or expired session	Re-authenticate with your identity provider
2FA code not accepted	Time sync issue on authenticator app or expired code	Sync device clock; use a backup code
"Account locked" message	Too many failed login attempts	Wait 30 minutes or contact your admin
Login page loads but nothing happens	Browser cache or cookie conflict	Clear cache or try incognito mode
Spinning wheel / blank screen	Outdated browser or extension conflict	Update browser; disable extensions

Step 1: Reset your password

Go to the JustCall login page.
Click Forgot Password.
Enter your registered email address.
Check your inbox (and spam folder) for the reset link.
Set a new password and try logging in again.

Password reset links expire after 24 hours. If the link has expired, request a new one.

If your organization uses SSO (Single Sign-On):

Confirm you are using the correct SSO login URL provided by your IT team.
Try logging into your identity provider (Okta, Azure AD, Google Workspace) directly to verify your credentials work there.
If your IdP session has expired, log in to the IdP first, then try JustCall again.
Ask your admin to verify that your user account is assigned to the JustCall app in the IdP.

Step 3: Fix 2FA issues

If your two-factor authentication code is not being accepted:

Check your device clock. Authenticator apps (Google Authenticator, Authy) generate time-based codes. If your phone's clock is off by more than 30 seconds, codes will fail. Enable automatic time sync in your device settings.
Wait for a fresh code. Do not reuse a code that just expired — wait for the next one.
Use a backup code. When you enabled 2FA, you received backup codes. Use one of these to log in, then reconfigure your authenticator.
Contact your admin. An account administrator can disable 2FA on your account so you can set it up again.

Step 4: Unlock your account

After multiple failed login attempts, JustCall temporarily locks the account for security. Wait 30 minutes and try again, or ask your account administrator to unlock it from the admin dashboard under Settings > Team Members.

Step 5: Clear browser cache and test in incognito

Open an incognito/private browser window.
Go to app.justcall.io and attempt to log in.
If login works in incognito, the issue is cached data or an extension conflict in your normal browser.
Clear cache and cookies for justcall.io following the steps in Clearing Cache and Cookies in Chrome.