Troubleshooting

Clearing your browser cache and cookies can fix login issues, audio problems, and other unexpected behavior in JustCall.

If you are experiencing one-way audio, no sound, or your microphone is not being detected, follow these steps.

Fix poor call quality including echo, choppy audio, one-way audio, and high latency on JustCall

Fix calls that disconnect unexpectedly on JustCall — network stability, VPN, firewall, and browser issues

Fix microphone not detected or not working in JustCall — browser permissions, system settings, and headset configuration

Fix issues when incoming calls are not ringing on JustCall — check routing, business hours, and agent availability

Fix call recordings not available in JustCall — check recording settings, storage limits, processing time, and compliance rules

Fix JustCall phone number issues — number status, regulatory compliance, porting status, and country restrictions

Fix SMS delivery failures on JustCall — 10DLC registration, carrier filtering, opt-out status, and rate limits

Fix JustCall Chrome extension not working — updates, permissions, conflicts, and reinstallation

Fix JustCall CRM integration not syncing — re-authenticate, check field mapping, verify permissions, and manual re-sync

Fix JustCall login problems — password reset, SSO, 2FA, locked accounts, and browser troubleshooting

Supported browsers, minimum versions, required permissions, and WebRTC requirements for JustCall

How to capture Chrome network logs (HAR file) and submit them with a JustCall support ticket

Required ports, domains, bandwidth, QoS settings, and VPN recommendations for JustCall deployment

Answers to common questions about the Mid-Year Bonanza promotion (expired July 20, 2024).

Quick answers to common phone number management questions.