Wallboard Display

Track performance3 min readUpdated 2026-03-12

Wallboard Display

The wallboard gives your call center a live, at-a-glance view of operational metrics on a large screen. Agents see queue status in real time, and managers can spot issues before they escalate.

What the Wallboard Shows

Widget	What It Displays
Queue Depth	Number of callers currently waiting in each queue.
Longest Wait Time	How long the caller at the front of the queue has been waiting.
Agents Available	Count of agents in "Available" status, ready to take calls.
Agents on Call	Count of agents currently connected to a caller.
Agents in Wrap-Up	Count of agents in after-call work status.
Calls in Progress	Total active calls across all queues.
Service Level	Percentage of calls answered within the target time for the current day.
Avg Wait Time	Rolling average wait time for the current day.

How to Launch the Wallboard

Go to Analytics > Wallboard in the left sidebar.
The wallboard opens in your browser with all widgets visible.
Click the Fullscreen button (or press F11) to expand the display for a TV or monitor.
The data refreshes automatically every 5 seconds.

Setting Up a Dedicated TV Display

For a permanent wallboard on a mounted screen:

Connect a computer, Chromecast, or Amazon Fire Stick to the TV.
Open a browser and log in to JustCall with a supervisor or admin account.
Navigate to the wallboard and enter fullscreen mode.
Disable the screen's sleep and screensaver settings so the display stays on continuously.
Bookmark the wallboard URL for quick recovery after restarts.

Customizing the Wallboard

Choose queues — Use the queue selector at the top to display data for specific queues or all queues combined.
Threshold alerts — Set warning thresholds under Settings > Wallboard. When a metric exceeds the threshold (e.g., queue depth above 10), the widget turns amber. Critical thresholds turn the widget red.
Layout — Drag and drop widgets to rearrange the layout. Your arrangement is saved per account.