Track performance

Tour the JustCall Analytics dashboard to track calls, SMS, agent performance, and team metrics in one place

Track call volume, answer rates, duration, and peak hours with the JustCall call analytics dashboard

Monitor SMS volume, delivery rates, response times, and conversation status in the JustCall SMS analytics dashboard

Set up a real-time wallboard in JustCall to display queue depth, wait times, and agent availability on a TV screen

View per-agent call and SMS metrics to identify top performers and coaching opportunities in JustCall

Access and export detailed call logs from JustCall with filters for date, agent, number, and more

Build custom analytics reports with filters and saved views, and schedule automated email delivery in JustCall

Set up automated analytics report delivery via email in JustCall with custom metrics, frequency, and recipients

Monitor team-level call and SMS volume, service levels, peak hours, and busiest agents in JustCall

Export JustCall analytics data via API for external BI tools with endpoints, parameters, and pagination details

Definitions of all JustCall analytics metrics including AHT, ASA, service level, abandonment rate, and more

Control who can access JustCall analytics with role-based permissions for admins, supervisors, and agents