Call Logs Export
Track performance3 min readUpdated 2026-03-12
Call Logs Export
Call logs capture every inbound and outbound call on your JustCall account. Export them to build custom reports in a spreadsheet, feed data into a BI tool, or share records with compliance teams.
How to Access Call Logs
- Go to Analytics in the left sidebar.
- Click the Call Logs tab.
- The table displays the most recent calls with key details visible in columns.
Filtering Call Logs
Narrow the log to exactly the data you need before exporting:
| Filter | Options |
|---|---|
| Date Range | Preset (Today, Last 7 Days, Last 30 Days) or custom start/end dates. |
| Agent | Select one or more agents. |
| Phone Number | Filter by a specific JustCall number. |
| Direction | Inbound, Outbound, or All. |
| Call Status | Answered, Missed, Abandoned, Voicemail. |
| Tags | Filter by any tags applied to calls. |
| Disposition | Filter by disposition code. |
Exporting the Logs
- Apply your desired filters.
- Click the Export button in the top-right corner.
- Select CSV or Excel as the output format.
- For datasets under 10,000 rows, the file downloads immediately.
- For larger datasets, JustCall processes the export in the background and emails you a download link when it is ready.
Fields Included in the Export
Every exported row contains the following fields:
| Field | Description |
|---|---|
| Date & Time | Timestamp of the call in your account timezone. |
| Caller | The phone number that initiated the call. |
| Callee | The phone number that received the call. |
| Direction | Inbound or Outbound. |
| Agent | Name of the agent who handled the call. |
| Duration | Total call length in seconds. |
| Wait Time | Time the caller spent in queue before connecting. |
| Recording URL | Direct link to the call recording file (if recording is enabled). |
| Notes | Any notes the agent added during or after the call. |
| Disposition | The disposition code applied by the agent. |
| Tags | Comma-separated list of tags on the call. |
| Voicemail | Yes/No indicator of whether a voicemail was left. |
Tips for Working with Exported Logs
- Pivot tables — Import the CSV into Google Sheets or Excel and use pivot tables to summarize calls by agent, day, or disposition.
- CRM matching — Use the Caller field to match call records against contacts in your CRM for a unified activity timeline.
- Compliance audits — Export logs with recording URLs to provide auditors a complete record of customer interactions.
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